Services Helpdesk & Support Services

Competent support resource is the backbone of your IT structure, however, it is often over stretched and more time is spent managing the process than fixing the problem.

The DSS service desk operates as an extension to your IT team, providing:

  • 24/7 online and telephone support to your business.
  • Strong business processes working within the ITIL framework.
  • Robust systems to ensure that your support needs are managed off-site without distracting your team from their day-to-day duties.

Delivered in numerous ways:

  • As a fully resourced service
  • Infrastructure only � let us deliver your application
  • Third party management
  • 24/7 extension
  • On premise
  • Pay per call
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