Applications we support

IT Support Elements
 

• Unlimited Telephone Support.
• Unlimited Remote Support.
  
• Unlimited On-Site Visits for Contracted Calls.
• Ad-Hoc Engineering Visits.
  
• Flexible Service Level Agreements.
• E-Mail Notification of Call Creation and Closure.
• Service Packs & AV Updates Installed.
• Regular Maintenance Visits.
  
• Preferential Rates for additional engineering work.
• Hardware Maintenance.

Our services offer you peace of mind, knowing that if or when anything goes wrong, your systems will be up and running again quickly and with minimal disruption to you and your business.

Operating System & Application Support

Servers

• MS Windows Server 2000
• MS Small Business Server 2003 Standard
• MS Small Business Server 2003 Premium
  
• MS Exchange Server
• MS Terminal Server/Services
• MS Internet Security & Acceleration Server
• MS Small Business Server 2000 Standard
  
• MS Small Business Server 2000 Premium

Desktops

• MS Windows 2000 Professional
• MS Windows XP Home/Professional/Media Centre
• MS Windows Vista Home/Business

Applications

• MS Word 2000/XP/2003/2007
• MS Access 2000/XP/2003/2007
• MS Outlook 2000/XP/2003/2007
  
• MS Excel 2000/XP/2003/2007
• MS Excel 2000/XP/2003/2007
• MS Powerpoint 2000/XP/2003/2007

As part of a standard support agreement Desktop Support will manage calls for any client with any third party software product and will liase directly with the vendor to remove the hassle for the client in resolving any software issues.